Frequently Asked Questions
What is Soft Play?
Soft play is an indoor/outdoor play area that we create in the comfort of your home or private event space. Our equipment is made from soft foam material for toddlers to enjoy! Southern Kids Play Co. creates a safe and clean, soft play area for toddlers Ages 0-5.
Is play equipment cleaned & sanitized?
YES! All of our equipment, including every ball pit ball, floor mat, gate, bouncys, climbers, blocks etc. is thoroughly sanitized and disinfected after each use. We use a commercial grade non-toxic, fragrance-free, residue-free cleaner which kills 99% of harmful bacteria, viruses, mold, fungus, and germs.
What are play area rules?
• No shoes/ Socks are required. absolutely NO high heels.
• No Food, snacks, candy in play area
• No face paint, slime, glitter or sharp objects
• Parents are required to stay and watch toddlers
• All balls must stay in ball pit. All soft play equipment is to stay in designated play area
• No kids over 5 yrs allowed
• You may have to pay an extra cleaning fee if rules are not followed and play equipment is stained or damaged.
I submitted an inquiry, now what?
Thank you so much for your inquiry! You will receive email confirmation confirming that your requested event date is available. If you wish to proceed with booking, you will then receive an invoice with your total balance. We require 50% of your total balance be paid in order to guarantee your date on our calendar. Your date is NOT CONFIRMED until we receive your deposit payment. We will hold your request for 24 hours after sending invoice. If deposit is not made within 24hours of receiving invoice, we will release your requested date.
How soon should I book?
We recommend that you book as soon as you know your event date, as space is limited and we book quickly!
Can you create a custom theme?
Absolutely! We will do our very best to accommodate your party theme. Additional fees may apply.
What payment forms do you accept?
• VENMO, Paypal, Cash or Check
• Invoice must be paid in full before we set up your event. NO exceptions.
What is your cancellation policy?
Deposits are non refundable. In the event you need to reschedule, your deposit will be credited toward a future event date. In the event of rain, to ensure the safety of the little ones and our equipment, we will not set up outdoors. However, we are happy to set up indoors our you may select a future date for your set up.